Privacy Policy
Effective 2 August 2026
Creature Comforts of Columbia, a brand of Funky Bunch Pet Care LLC ("we," "us," or "our"), values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.comopets.com ("Website") or use our pet care services.
By using our Website or services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in the following ways:
A. Information You Provide Voluntarily
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Contact Information: Name, email address, phone number, or mailing address (when you fill out a contact form, request services, or download our free local pet owners guide).
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Service and Client Information: Details you share when becoming a client, including your pet's care instructions, veterinary and health information, emergency contacts, home access details, and scheduling preferences.
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Direct Communications: Information shared via email, phone, or text message.
B. Information Collected Automatically
When you visit our Website, we may automatically collect:
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Device and Browser Data: IP address, browser type, and operating system.
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Usage Data: Pages visited, time spent on our site, and referral sources.
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Cookies and Tracking Technologies: Used for analytics, performance tracking, and improving user experience (see Section 5).
2. How We Use Your Information
We use your information to:
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Provide pet care services. Respond to inquiries, schedule visits, care for your pets, and manage your account.
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Deliver requested content. Send you our local pet owners guide and related resources when you request them.
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Improve Website performance. Analyze visitor behavior for a better user experience.
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Communicate with you. Send visit updates, service reminders, and occasional emails with local pet care tips and offers. You may opt out of promotional messages at any time.
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Comply with legal obligations. Prevent fraud and meet regulatory requirements.
We do not sell or rent your personal data to third parties.
3. Email List and Free Guide
When you enter your email address to receive our free local pet owners guide, you are joining our email list, which is managed through Mailchimp. We use that list to deliver the guide and to send occasional emails about pet care tips, local resources, and our services. Every email includes an unsubscribe link, and you can leave the list at any time. Unsubscribing does not affect any pet care services you receive from us.
4. How We Share Your Information
We only share information when necessary to operate our business:
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Time to Pet: Our pet care software, used for client accounts, scheduling, visit reports, and payment processing. Client and pet information you provide is stored in Time to Pet.
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Stripe: Payments made through Time to Pet are processed securely by Stripe. We never see or store your full payment card information.
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Wix: Our Website platform, which hosts this Website and processes contact form submissions.
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Mailchimp: Our email marketing provider. When you sign up to receive our free local pet owners guide, your name and email address are stored in Mailchimp and used to deliver the guide and our email updates.
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Google Forms: Used to collect quote requests for certain services, such as pet waste removal. Information you submit through these forms is processed by Google.
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Legal Compliance: We may disclose information if required by law or to protect our rights.
Each third-party provider has its own privacy policy:
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Time to Pet: https://www.timetopet.com/privacy
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Stripe: https://stripe.com/privacy
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Mailchimp: https://www.intuit.com/privacy/statement/
5. Text Messaging
If you provide your phone number, we may send you text messages related to your service, such as scheduling confirmations and visit updates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
6. Cookies and Tracking Technologies
Our Website uses cookies and Wix's built-in analytics tools to:
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Track visitor interactions and improve our services.
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Analyze Website performance.
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Enhance user experience by remembering preferences.
You can disable cookies in your browser settings, though some Website features may not function properly without them.
7. Your Rights and Data Control
We believe you should have control over your information. Regardless of where you live, you may:
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Request a copy of the personal data we hold about you.
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Request corrections to inaccurate information.
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Request deletion of your personal data, subject to any records we are required to keep for legal, tax, or safety reasons.
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Opt out of promotional communications at any time.
To make a request, email us at hello@comopets.com. We will respond within 30 days.
8. Data Security and Storage
We take reasonable measures to protect your data:
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Secure Transmission: Our Website and client portal use SSL encryption.
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Limited Access: Only authorized team members can access client information, and only as needed to provide your service.
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Trusted Providers: Client data is stored with established service providers (Time to Pet, Wix, and Mailchimp) that maintain their own security safeguards. Payment card information is handled by Stripe and is never stored by us directly.
No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
9. Children's Privacy
Our Website and services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns, contact us:
Email: hello@comopets.com Phone: (573) 333-7387 Website: www.comopets.com